4D Support

Hosting Customer Notice - Mail Service Maintenance Tonight 26/04/12 - 17:00 - 19:00 GMT

Ian Dorrell — Thu, 26 Apr 2012 12:06:29 +0100

This evening 26/04/2012 between the hours of 17:00 - 19:00 GMT we will be repointing the IP address for our mail service. This will involve mail server reconfiguration and DNS zone updates.

Some customers may experience a temporary restriction to receive imcoming mail between this time, although we expect no issues with outgoing mail. There may also be a temporary period where the mail control panel will be unavailible.

We apologise for any inconvenience caused and please log a ticket with us in the support suite if you have any problems with the mail service once the maintenance is complete.

Kind Regards,

Support Team

COMPLETED: MS SQL 2008 Upgrade to R2

Ian Dorrell — Tue, 01 Nov 2011 18:20:35 +0000

Tonights upgrade to MS SQL 2008 R2 has been completed successfully. All settings from the previous version have remained and all functions have been tested and they are working just as they were before.

If you do have any concerns or have any issues whatsoever please do not hesitate to log a ticket in the support suite and we will be happy to assist.

We thank you for your co-operation during this time and we hope you enjoy the new features that MS SQL 2008 R2 offers.

Kind Regards,

Support Team

MS SQL 2008 Upgrade to R2

Ian Dorrell — Thu, 27 Oct 2011 12:49:07 +0100

On Tuesday 1^th November 2011 we will be updating our MS SQL 2008 Database service to R2, this provide more functionality for all users of this service. This upgrade process will be carried out during a maintenance window between the hours of 17:00 - 21:00 GMT on 1/11/2011

This upgrade will involve the downtime of MS SQL 2008 services between this time, however we hope to complete this well within the specified window and we hope to get the service up and running again as soon as possible.

We will be making a full backup of all databases on the server before the upgrade process but we would also advise any users of this service to also complete a backup of their databases. This can be done through the panel: http://panel.4dhosting.com by going to the database, selecting "Maintenance Tools", clicking on "Backup" and then selecting the destination.

This process has been planned in advance and should not cause any problems after the upgrade, however if you do have any issues with the MS SQL 2008 service, please do not hesitate to contact us by telephone or the ticketing system http://support.4dhosting.com

Thank you for your co-operation during this time.

Kind Regards,

Support Team

COMING SOON: MS SQL 2008 upgrade to R2

Ian Dorrell — Mon, 24 Oct 2011 12:48:57 +0100

After successful upgrade testing on out test platform we will soon announce a window to upgrade MS SQL 2008 to R2.

You will all be informed in advance when we plan to complete this work.

Kind Regards,

Support Team

RESOLVED: 4DReg Email Forwarding

Ian Dorrell — Fri, 07 Oct 2011 13:30:13 +0100

Some users that have had issues with 4DReg email forwarding will now be able to use the service as normal. This problem has now been resolved.

Kind Regards,

Support Team

Smartermail Upgrade Complete

Ian Dorrell — Fri, 07 Oct 2011 10:36:52 +0100

Last night’s upgrade to Smartermail 7 was completed successfully. All settings from the previous version have remained and all functions have been tested and they are working just as they were before.

If you do have any concerns or have any issues whatsoever please do not hesitate to log a ticket in the support suite and we will be happy to assist.

We thank you for your co-operation during this time and we hope you enjoy the new version of our mail service.

Kind Regards,

Support Team

Urgent Smartermail Upgrade Tonight 06/10/2011

Ian Dorrell — Thu, 06 Oct 2011 12:10:52 +0100

After lengthy exchanges with the software vendor we will be completing the urgent upgrade to Smartermail 7 this evening. We now view this upgrade as an urgent issue because some problems which occurred from the previous attempt have been raised.

As a result of this emergency maintenance the Smartermail service will be unavailable overnight tonight, starting at 17:00 GMT 06/10/2011.

The full service will resume as soon as the upgrade process has been successfully completed and tested.

We appreciate your co-operation during this time.

Kind Regards,

Support Team

RE: Smartermail Update

Ian Dorrell — Wed, 05 Oct 2011 11:12:29 +0100

The update to Smartermail version 7 did not complete successfully. Although this upgrade was thoughily tested on a testing platform the upgrade on the production server did not go to plan due to errors with the software. After the failed version upgrade we decided to revert back to version 4 and the service is functioning just as it was previously. All settings have remained the same and all mail remained intact.

We have contacted the software vendor and are working closely with them to fix the problems which occured during the upgrade. We will be planning another upgrade window to complete this and you will be informed in advance as to when this will be.

We appreciate your co-operation during this time.

Kind Regards,

Support Team

Smartermail update - Tuesday 04/10/2011 17:00 - 19:00

Piotr Bienkowski — Wed, 28 Sep 2011 15:41:37 +0100

On Tuesday 4^th October 2011 we will be updating our Smartermail service (www.smartermail.co.uk) to the latest version, this provide a whole host of new features for all users. This upgrade process will be carried out during a maintenance window between the hours of 17:00 – 19:00 on 4/10/2011.

This upgrade will involve the downtime of mail services between this time, however we hope to complete this and get the mail service up and running again as soon as possible.

This process has been planned in advance and should not cause any mail problems after the upgrade, however if you do have any issues with any mail services, please do not hesitate to contact us by telephone, email or the ticketing system – http://support.4dhosting.com

Once the upgrade is complete your mail domains will have the following features:

Domain Content Filtering
Domain Aliases
Mailing Lists
Domain Spam Options
Domain Reports
Enable POP Retrieval
Enable Catch-Alls
Enable IMAP Retreival
Enable Mail Signing
Enable Email Reports
Enable SyncML

Aside from the extra features, Smartermail will look much more appealing to the eye as the interface has had many design tweaks.

Support tickets can be logged only via support.4dhosting.com

Piotr Bienkowski — Fri, 03 Jun 2011 18:10:39 +0100

Dear Customers

Please be aware that the only way to log a support ticket is by logging one in our ticketing system http://support.4dhosting.com.

We no longer support tickets logged via email.

Billing Panel upgrade completed

Piotr Bienkowski — Thu, 02 Jun 2011 11:10:18 +0100

Billing Panel upgrade has been completed with just few minutes downtime.

Billing Panel upgrade

Piotr Bienkowski — Wed, 01 Jun 2011 12:37:58 +0100

We are going to upgrade our Billing Panel to version 4.5. That will happen on Thursday 02/06/2001 at 11am.
New version will have updated Shopping Cart and Orders / Product pages.

Billing.4dhosting.com will be unavailable for up to an hour.
We are sorry for any inconvenience this may cause and thank you for your patience during 4DHosting upgrade process.

Help desk system upgrade

Piotr Bienkowski (Import) — Thu, 19 May 2011 15:26:19 +0100

Helpdesk system upgrade is now completed.